Article1. Scope of Application
- Contract for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
- In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Article2. Application for Accommodation Contracts
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A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
- Guest name, registered address and telephone number (or mobile phone number)
- Date of accommodation and estimated time of arrival;
- Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and
- Other particulars deemed necessary by the Hotel.
- In the case where the Guest requests, during the stay, an extension of the accommodation beyond the date in Subparagraph 2 of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
- Personal information obtained by the hotel will be used in accordance with the "Handling of Personal Information."
Article3. Conclusion of Accommodation Contracts, etc.
- A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the contract shall not be deemed to have been concluded if it has been proved that the Hotel has not accepted the application.
- When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (or a minimum of three days when the period of stay is to exceed three days) by the date specified by the Hotel.
- The deposit shall be first applied to the Total Accommodation Charges to be paid by the Guest, then secondly to the cancellation charges and compensation in this order on the occurrence of any event to which Article 6 or 18 applies, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
- When the Guest has failed to pay the deposit by the date required as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Article4. Special Contracts Requiring No Accommodation Deposit
- Notwithstanding the provisions of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
- In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of Article 3 and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.
Article5. Refusal of Accommodation Contracts
The Hotel shall have the right not to accept the conclusion of an Accommodation Contract under any of the following cases:
- When the application for accommodation does not conform to the provisions of these Terms and Conditions;
- When the Hotel is fully booked and no room is available;
- When the Guest seeking accommodation is deemed liable to conduct himself in a manner that would contravene the laws or act against the public order or good morals in regard to the accommodation;
- Any persons disturbing the peaceful operation of the hotel, such as using violent words/actions towards hotel employees and/or other guests, holding up the hotel employees or interfering with their work.
- When the person staying has any of the following reasons:
- According to the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991), gangsters and their affiliates, or other related parties (hereinafter referred to as "gangsters").
- Corporations or other organizations whose business activities are controlled by and members of an organized crime groups, etc.
- Corporations or their members whose officials are part of organized crime groups, etc.
- When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
- Any persons making violent or excessive demands, such as:
- Demanding services not provided by the hotel.
- Demanding services which violate laws and public morals.
- Demanding a post-booking discount without justifiable reason.
- Demanding room upgrades, such as meals not included in the booking, without justifiable reason.
- Demanding any other services which exceed reason.
- Any persons using abusive language, assault, threats, blackmail, or causing fraudulent acts against hotel employees and/or other guests.
- Any persons writing untruthful content/slander on social media, bulletin boards about the hotel employees and/or other guests.
- When accommodation cannot be provided due to natural disasters, facility problems or other unavoidable reasons.
- Any persons causing significant inconvenience due to consumption of alcohol (in accordance with prefectural regulations).
- Any persons who have previously caused trouble with the hotel and/or other hotels operated by Mitsui Fudosan Hotel Management.
Article6. Right to Cancel Accommodation Contracts by the Guest
- The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
- In the case where the Guest has canceled an Accommodation Contract in whole or in part due to a cause for which the Guest is liable (except for instances where the Hotel has requested payment of a Deposit during the specified period prescribed in Paragraph 2, Article 3, and the Guest has canceled before making payment), the Guest shall pay cancellation charges as listed in Attached Table No. 2. However, when a special contract has been concluded as prescribed in Paragraph 1, Article 4, cancellation charges shall be required only when the Guest has been informed of the obligation to pay such charges in the event of cancellation.
- In the event that a Guest does not appear by 8 p.m. on the accommodation date (or two hours after the expected time of arrival if the Hotel has been notified) and has not notified the Hotel in advance, the Hotel may regard the Accommodation Contract as having been canceled by the Guest.
Article7. Right to Cancel Accommodation Contracts by the Hotel
- If the below are found to be true after making the reservation or during the stay, the hotel reserves the right to cancel the booking.
- Any persons who have committed illegal acts, acts against public order or good morals and/or acted against requests from public offices.
- Any persons disturbing the peaceful operation of the hotel, such as using violent words/actions towards hotel employees, holding up the hotel employees or interfering with their work.
- When any of the following reasons apply to any persons under the accommodation booking contract and/or persons using the hotel.
- ①Persons part of and/or related to someone in organized crime groups, etc.
- ②Corporations or other organizations whose business activities are controlled by and members of an organized crime groups, etc.
- ③Corporations or their members whose officials are part of organized crime groups, etc.
- ④Guests who behave in a way which causes significant inconvenience to other guests
- When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
- Any persons making violent or excessive demands, such as:
- ①Demanding services not provided by the hotel.
- ②Demanding services which violate laws and public morals.
- ③Demanding a post-booking discount without justifiable reason.
- ④Demanding room upgrades, such as meals not included in the booking, without justifiable reason.
- ⑤Making threats, extortion or fraudulent acts against any hotel employee.
- ⑥Writing untruthful content/slander on social media, bulletin boards about the hotel employees.
- ⑦Being intimidating and unreasonable when making excessive demands and/or previously committing similar acts at the hotel or other Mitsui Fudosan Hotel Management establishments.
- ⑧Any acts similar to those specified in ① to ⑦.
- When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
- Any persons causing significant inconvenience due to consumption of alcohol (in accordance with prefectural regulations).
- Any persons smoking outside the hotel's designated smoking areas, smoking in bed in the room, tampering with firefighting equipment, or does not comply with any prohibitions set by the hotel.
- In the case where the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period that were not received.
Article8. Registration
- The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
- Name, age, sex, address and phone number (or mobile phone number) and occupation of the Guest(s)
- Nationality, passport number, and port and date of entry into Japan (if the Guest is not of Japanese nationality);
- In addition to the preceding item, a copy of the passport (if the Guest dose not have a domicile in Japan);
- Date and estimated time of departure; and
- Companion's name
- Other particulars deemed necessary by the Hotel.
- In the case where the Guest intends to pay the Accommodation Charges prescribed in Article 12 by means other than Japanese currency, such as traveler‘s cheques, coupons or credit cards, the Guest shall present such instruments in advance to the Hotel at the time of registration as prescribed in the preceding paragraph.
Article9. Occupancy Hours of Guest Rooms
- Please refer to the "check-out" section of the hotel service guide for the hours which the guests can use the rooms. Please note that for consecutive stays it is possible to use the rooms all day, with the exception of the arrival and departure days. Please also note that we may require you to wait after check-in time due to room maintenance.
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The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy a room beyond the time prescribed in the same paragraph. In such case, the Guest shall pay the following additional charges:
- Until 5 p.m.: 50% of the room charge
- After 5 p.m.: 100% of the room charge
Article10. Observance of House Regulations
- The Guest shall observe the House Regulations established by the Hotel, which are posted on the Hotel premises.
Article11. Business Hours
- The business hours of the Hotel’s services and facilities shall be indicated in the brochures provided, in-house facilities in guest rooms and notices displayed in various locations.
- The business hours can be subjected to temporary changes due to unavoidable causes of the hotel. In such a case, the Guest shall be informed by appropriate means.
Article12. Payment of Accommodation Charges
- The breakdown and method of calculation of the Accommodation and other Charges to be paid by Guests are specified in Attached Table No. 1.
- The Accommodation and other Charges referred to in the preceding paragraph shall be paid at the Front Desk upon request by the Hotel. Payments shall be made in cash or by means other than cash, such as travellers cheques, coupons or credit cards, that are recognized by the Hotel.
- Once accommodation facilities have been made available by the Hotel, the Accommodation Charges shall be paid even if the Guest voluntarily chooses not to utilize the facilities.
Article13. Liabilities of the Hotel
- The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfillment of, the Accommodation Contract and/or related agreements. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
- The Hotel is covered by Hotel Liability Insurance Policy relative to unexpected fires or other disasters.
Article14. Handling when unable to provide Contacted Rooms
- The Hotel shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere insofar as practicable with the consent of the Guest.
- When arrangement of other accommodations cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest Compensation equivalent to the cancellation charges. Through such payment, the Hotel shall be deemed to have fulfilled its obligation to compensate for the damages incurred by the Guest. However, if the Hotel’s inability to provide accommodation is not the result of a cause(s) attributable to the Hotel, the Hotel will not pay Compensation to the Guest.
Article15. Handling of Deposited Articles
- The Hotel shall compensate the Guest for damages to articles the Guest has deposited at the Front Desk when said articles have been lost, broken or suffered other damage, except when the result of force majeure. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss of money or valuables up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
- The hotel will provide compensation for any articles deposited at the front desk which either due to intentional or gross negligence result in loss, breakage or other damage. Any items left but either the type or price is not reported will be compensated with a limit of up to 150,000 yen.
- The hotel does not accept the liability of works of art, antiques, musical instruments, etc.
Article16. Custody of Baggage or Belongings of the Guest
- When the baggage of the Guest is brought into the Hotel before the Guest’s arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of check-in.
- In the event that baggage or belongings are left at the hotel after check-out, the hotel will wait for the guest to enquire about the item. If no enquiry has been received from the guest, valuable items will be delivered to the nearest police station within seven days (including the date of discovery). Any other items will be disposed of after three months. Items such as food and drink, cigarettes, magazines, items which may harm the environment, broken items or items equivalent to waste will be disposed of the next day.
- The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1, Article 15, in the case of Paragraph 1, and with the provisions of Paragraph 2, Article 15, in the case of Paragraph 2.
- The hotel reserves the right to inspect the contents of misplaced baggage or belongings in order to dispose of the contents correctly.
- If any cost is involved in handing an item back to its owner then the owner will be held responsible for the cost.
- In the event that a guest either intentionally or negligently leaves personal belongings which require a disposal fee, such as oversized garbage, in the guest room, common areas or other areas of the hotel, the hotel reserves the right to charge this amount to the guest. The hotel also reserves the right to assume the item was left intentionally and dispose of the item if the owner does not contact the hotel within one week from the check-out date.
Article17. Liability in regard to Parking
- The hotel will not be held responsible for any accidents, theft, etc. in the parking lot managed by the hotel (hereinafter referred to as the "hotel parking lot").
Article18. Liability of the Guest
The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest.
Attached Table No.1 Accommodation Charges, etc. (Ref. Paragraph 1, Article 2, and Paragraph 1, Article 12)
Contents | ||
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Total Amount to be paid by the Guest | Accommodation Charges | Basic Accommodation Charge (Room Charge) |
Extra Charges |
1. Meals and Drinks (Breakfast,dinner and the others) 2. Other Facilities Charge |
|
Taxes | Consumption Tax, Other Taxes |
(Remarks) The Basic Accommodation Charge is indicated as a tariff at the Front Desk.
Attached Table No.2 Cancellation Charge for Hotels (Ref. Paragraph 2, Article 6)
Contracted Number of Guests\Date when the Cancellation of the Contract is Notified | No show | Accommodation Day | 1 Day Prior to Accommodation Day | 9 Days Prior to Accommodation Day | 20 Days Prior to Accommodation Day | |
---|---|---|---|---|---|---|
Individual | 1 to 14 | 100% | 80% | 20% | - | - |
Group | 15 to 99 | 100% | 80% | 20% | 10% | - |
100 and more | 100% | 100% | 80% | 20% | 10% |
*1 The percentages signify the rate of the cancellation charge for the Basic Accommodation Charges. *2 When the number of days contracted is shortened, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened. *3 When part of a group booking (for 15 persons or more) is canceled, no cancellation charges shall apply if the number of people canceled is less than 10% of the total number of people booked, with fractions rounded up to the next whole number.
Article19. Refusal to provide services other than for accommodation
The hotel reserves the right to refuse a contract for any service other than accommodation in the following cases:
- When any of the following reasons applies to the person applying for the contract, their affiliates or people using the hotel.
- Members of organized crime groups or similar, as defined in Article 5, Paragraph 5.
- Any persons who have committed illegal acts, acts against public order or good morals and/or acted against requests from public offices.
- Any persons behaving in a way which causes significant inconvenience to the other guests.
- Any persons making violent or excessive demands, such as:
- Demanding services not provided by the hotel.
- Demanding services which violate laws and public morals.
- Demanding a post-booking discount without justifiable reason.
- Demanding room upgrades, not included in the booking, without justifiable reason.
- Making threats, extortion or fraudulent acts against any hotel employee.
- Writing untruthful content/slander on social media, bulletin boards about the hotel employees.
- Being intimidating and unreasonable when making excessive demands and/or previously committing similar acts at the hotel or other Mitsui Fudosan Hotel Management establishments (the hotel will refuse a booking if discovered after reservation or during the hotel stay).
- Any persons violating the hotel's usage rules (or the hotel has determined there is a risk of violation).
- The hotel determines that the guest's hotel usage is unacceptable within reasonable grounds.
Article20. Governing law and court of jurisdiction
- Disputes concerning accommodation booking contracts between the hotel and the guest shall be governed by Japanese law. The Tokyo District Court of the Tokyo Summary Court shall be the agreed jurisdictional court of first instance.
Article21. Change of accommodation agreement:
- The hotel may change the agreed accommodation under the following circumstances:
- When the changes benefit the guest.
- When the change does not go against the original agreement and remains reasonable.
- When changing the agreement, the hotel must notify the guest at least two weeks prior to the effective date. Changes to the terms and condition will be posted on the website.
Article22. Internet usage:
- Usage of hotel Internet shall be at the guest's own risk. Service may be interrupted or terminated without notice due to system failure or other reasons.
- The hotel will not be held responsible for interrupted service due to system failure or other reasons which cause any damage to the guest. The hotel will request compensation for any inappropriate usage of the internet which results in damage to the hotel or a third party.
Article23. Conduct Policy Against Customer Harassment :
In the event of customer harassment against our employees, etc., we reserve the right to refuse to provide services. Furthermore, if we deem the harassment to be malicious, we will contact the police, lawyers, etc., and take strict action, including legal action.
- Definition of Customer Harassment
Requests of which the content is not recognized as reasonable, or the words, deeds, or actions that exceed the scope of socially accepted norms as means to fulfill the request.
The following descriptions are examples of customer harassment, though applicable cases are not limited to these examples.- Demand for apology without reasonable cause
- Excessive or unreasonable requests
- Demand for provisions of services that are excessive in terms of socially accepted norms
- Physical attacks (injury, assault)
- Psychological attacks (intimidation, slander, defamation, insults, abusive language)
- Intimidating language and/or behavior
- Continuous and persistent language and/or behavior
- Restrictive language or behavior (prolonged periods of restriction (sitting around, calling on the phone, or other behaviors that interfere with work))
- Racist language and/or behavior
- Sexual behavior (sexual harassment)
- Attacks and/or demands on individual employees, etc
- Recording video and/or audio without consent or a valid reason
- Posting or spreading slanderous or false information on social networking sites/the internet
- Request for exchange of goods, monetary compensation, or apology without reasonable cause
Article24. Other
- In accordance with the Fire Service Law, fire alarms are installed in various places in the hotel. An in-house announcement may be made if the alarms detect a fire. The hotel does not accept any responsibility if the guest suffers any damage due to the in-house broadcasting.
- For the safety of our guests, even if the "Do not disturb" card is presented or the button is lit, we retain the right to either phone or establish contact in front of the room door if the guest has not been heard or seen of in a notable amount of time. If no response is heard or during an emergency, the hotel staff will deem it necessary to enter the room.
- Please refrain from taking any photos, videos, DVDs, or any other forms of media for commercial purposes in the guest rooms without obtaining permission. Please also refrain from posting on the Internet or social media for business purposes without permission, even if the media is privately shot or recorded (this includes livestreams) as you may be subject to legal action.
- Please refrain from meeting visitors in your room.
- We do not allow guests other than those confirmed under the booking in the guest room, as per Article 2 of the accommodation booking agreement.
- The hotel will not be held responsible for any loss or damage to an item received on behalf of the customer, unless the hotel is attributable.
- We retain the right to refuse usage of the hotel's address for residency registration purposes. Proof of stay will be issued with an "accommodation certificate" and not a "residency certificate".
- The hotel will not be held responsible for any problems or accidents in the self-cloak space so long as they are not caused by reasons attributable to the hotel.
Hotel Policy & Rules
We hope that you will enjoy your stay and make full use of our facilities. Hotel guests are kindly requested to observe the rules, outlined in Article 10 of the Accommodation Contract, so that their stay will be comfortable and safe. If guests do not observe these rules, the Hotel will be obliged to cancel their accommodations and the related contract as specified in Article 7. In addition, we ask for your understanding that the hotel will not be held responsible for any accidents caused by not following the provided rules. Guests are required to comply with the rules of use established by the hotel and posted on the hotel premises or posted on the website.
For Personal Safety
- Please refrain from using any electrical appliances such as heaters, cooking appliances or irons that could cause a fire.
- Please do not smoke in bed or in any place where smoking presents a fire hazard.
- Do not smoke outside the designated areas in the building. Do not do anything that may cause a fire. In addition, if smoking (including electronic cigarettes) or cigarette butts are found in a non-smoking room, you will be charged with a fine of expenses such as room deodorization work and cleaning of bedding, curtains, wallpaper, etc., so that it can be restored to its original state.
- Please review the emergency exit instructions posted on the inside of the guest room door and locate the emergency exits on your floor promptly upon your arrival.
- Please remember to carry your key with you any time you leave your room. All room doors lock automatically and cannot be opened without the key.
- Please make sure your door is locked when you leave your room. Please be sure to hang the door hook and use the door latch whenever you stay in the guest room, particularly at night. Please identify any visitor through the observation port or by partially opening the door while keeping the door latch engaged. Should you notice any suspicious persons, please contact the Front Desk immediately.
- In order to maintain hygiene standards, even in cases where customers request that we do not clean their room, we will clean every 3 days at the least. However, the hotel retains the right to clean at any time deemed necessary. In addition, we may enter the room for room maintenance, legal inspections, and emergencies other than cleaning days. The guest may not refuse to the guest room cleaning under this section.
- We reject the use of our hotel by members of any gang or extremists. Even after a reservation has been made or during a Guest’s stay, if the Guest is found to be a member of a gang or an extremist, the Guest will be asked to leave the Hotel immediately.
Valuables and items Deposited with the Hotel
- Please do not leave important personal belongings or valuables unsecured in your guest room. The Hotel has provided an in-room safe for your use and convenience. The in-room safe, however, should not be viewed as a replacement for the guest safe deposit boxes maintained by the Hotel and in no way modifies the Hotel’s limitation of liability for the loss of guest property. Please refer to the Limitation of Liability Notice posted in the Regulations for further information about the use of such safety boxes and the Hotel’s associated liability limitations.
- Lost and found items shall be surrendered to the appropriate authorities by the Hotel in accordance with Article 16, Paragraph 2, of the Accommodation Contract.
Regarding Payment for Services
- Payment for all hotel services may be made by credit card and travel vouchers or coupons accepted by the Hotel. Please pay your bills whenever requested by the Front Desk while staying at the Hotel. All bills are due upon demand.
- When a guest wishes to prolong his/her registered departure date, prior notice should be given to the Front Desk. If an extension of stay is possible, settlement of past due accounts shall be required.
- When you use restaurants and bars in the Hotel, please pay at the casher.
- Payment should be settled at the Front Desk upon check-in or as requested by the Front Desk.
- The Hotel cannot cash any checks or coupons other than traveler’s checks issued by banks or other recognized financial institutions.
- Airline, train and bus tickets, taxi coupons, or items and services purchased in the Hotel stores or other facilities cannot be added to your hotel bill.
Your Cooperation is Requested
- Please do not bring onto the premises of the Hotel any of the following:
- Animals or birds of any kind, except service dogs;
- Gunpowder, oils or other explosives or inflammables;
- Objects emitting a foul odor;
- Unregistered firearms or swords;
- Objects of an unusually large size or in unusually large quantities; and
- Illegal drugs or other articles, the possession of which is prohibited by the laws of Japan.
- Gambling or other acts that are contrary to good morals or that cause an annoyance are strictly prohibited.
- The rooms or lobby of the Hotel may not be used for any business purposes, or for any purpose apart from accommodation, without the express permission of the Hotel.
- Please do not hang any items or objects whatsoever from the windows of your guest room.
- The distribution or display of advertisements and the sale of goods on the premises of the Hotel are prohibited without prior written authorization.
- Please refrain from using equipment or fixtures for purposes other than those intended. Please do not remove or alter any equipment or fixtures of the Hotel.
- You are reminded that unauthorized publication for business purposes of photographs taken on the premises of the Hotel may be subject to legal action.
- Please do not place any personal or Hotel belongings in the lobby or passageways of the Hotel.
- Except in emergency situations, please refrain from using the emergency staircases, going up to the roof or entering areas where there is machinery, areas where Hotel property is stored or other areas where guests and visitors are not permitted.
- You will be charged for any damage to the Hotel’s property caused by you or by your guests.
- Please refrain from loud voices, songs, noises, TV and radio volume, etc. that may cause inconvenience to other guests in the hotel or guest rooms. Also, please refrain from actions such as jumping or hitting the walls in the guest room or hallway, as they may disturb other guests.